Creative  Heartbeats
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Creative  Heartbeats
Home
Creations
Packages
$.99 Songs
Contact
Q & A
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Frequently Asked Questions

Please reach us at info@creativeheartbeats.com if you cannot find an answer to your question.

 At Creative Heartbeats, we specialize in creating one-of-a-kind custom songs and personalized videos for all of life's special moments. Whether it's a wedding, anniversary, birthday, graduation, or just a way to say "I love you," we turn your stories and memories into a timeless musical or visual keepsake. 


 

  • Step 1: Share Your Story: You fill out our detailed questionnaire, telling us all about the person, the occasion, and the special memories you want to include. You can also select your preferred music genre.
  • Step 2: We Write & Compose: Our talented team will craft unique lyrics and create an original melody based on your story.
  • Step 3: Recording & Production: Once the song is created, our team will s and producers will record and mix the track in our studio.
  • Step 4: Review & Delivery: We'll send you the finished song for your review. Once you approve it, you'll receive a high-quality digital download.

  ***NOTE: Custom song MP3 only and Custom Song with 1 photo will only receive final product***


 

  • Step 1: Submit Your Media: You upload your favorite photos and video clips through our secure portal or email them to info@creativeheartbeats.com
  • Step 2: We Tell Your Story: Our skilled team will artfully arrange your media, weaving it into a compelling narrative. We'll add professional transitions, text overlays, and color correction.
  • Step 3: Add Music: We set your video to your custom song was created by us that fits the mood perfectly.
  •  Step 4: Review & Delivery: You’ll get to review the video and request minor edits. After final approval, we’ll send you a high-definition digital video file. 


 

  • Custom Songs only: The standard turnaround time is 2 business days.
  • Custom Videos: The standard turnaround time is 7-10 business days after we receive all your photos and clips. We also offer expedited services if you need your project completed sooner. Please contact us or visit  https://creativeheartbeats.com/packages/ols/categories/rush-fees   for rush order availability and pricing.


 The more details you share, the more personal your final product will be! For songs, we'll ask about key memories, inside jokes, personality traits, and the overall feeling you want to convey. For videos, we just need your photos and video clips, along with any specific instructions you might have. 


 Only for the Customized Song and Video packages only. Your satisfaction is our top priority. Every custom song and video package includes one round of revisions to ensure we get it just right. 


 Our team is versatile and can create songs in a wide range of genres, including Pop, Acoustic, Country, R&B, Folk, Gospel, and Rock. You can specify your preference when you place your order. 


Yes! For certain packages, we offer a lyric approval step. If this is important to you, please make sure to select a package that includes this option


You receive a permission for personal use, which means you can share the song with friends and family, play it at your event, and post it on your personal social media. Creative Heartbeats retains the copyright to the original composition and master recording.


All final products are delivered digitally. You will receive a secure link to download your high-quality audio file (MP3 or WAV) and/or video file (MP4).


Return and Refund Policy

 

Creative Heartbeats: Satisfaction, Refund & Revision Policy

Our Promise to You

At CreativeHeartbeats.com, we pour our passion and creativity into every custom song and video we produce. Our goal is to create a timeless keepsake that you and your loved ones will cherish. Given the highly personalized nature of our work, we have crafted a policy that focuses on ensuring your complete satisfaction through a clear revision and correction process.

The Nature of Custom Creations

Because each song and video is created specifically for you, based on your stories and details, they cannot be restocked or resold. Therefore, we cannot offer traditional returns or refunds based on a change of mind or subjective preferences after the product has been created and delivered.

However, we are 100% committed to getting it right. Our satisfaction policy covers errors, technical issues, and ensuring the final product aligns with the details you provided in your order.


Revisions & Corrections

We offer a free revision process to address any of the following issues:

1. Factual Errors Made by Creative Heartbeats: If we make a mistake with factual information you provided, we will correct it free of charge. This includes:

  • Misspelling of names
  • Incorrect dates
  • Mistakes in specific events or details that were clearly stated in your order form

2. Technical Flaws: If your final digital file has a technical issue, we will fix it. This includes:

  • Audio glitches, distortion, or poor sound quality
  • Video file corruption or playback issues
  • Issues with the digital download link

How to Request a Revision:

  • Please review your custom creation carefully upon delivery.
  • You must contact us at info@creativeheartbeats.com within 2 days of receiving your final product to be eligible for a free revision.
  • In your email, please include your Order Number and a clear description of the error or issue. For factual errors, please refer to the information you originally submitted.

Once we receive your request, we will confirm the issue and provide you with an estimated timeframe for delivering the corrected version. Our goal is to complete all revisions promptly.


What is Not Covered

Revisions do not cover changes to the creative direction or new information that was not included in the original order. For example:

  • Errors in the information you provided (e.g., you misspelled a name in the order form).
  • Requests to change the song's genre, tempo, or fundamental melody after it has been produced.
  • Requests to include new details, names, or events not mentioned in the original order.
  • Subjective dislike of the artist's voice, musical style, or other creative elements that are consistent with the genre you selected and the examples on our website.

If you wish to make changes that fall outside of our free revision policy, please contact us. In some cases, we may be able to accommodate your request for an additional fee.


Refunds

Refunds are handled on a case-by-case basis and are only issued under specific circumstances:

  • If we are unable to correct a verifiable technical flaw with your file.
  • If we made a significant factual error that cannot be reasonably corrected through a revision.
  • If we fail to deliver your product within the timeframe promised at the time of purchase, and a reasonable extension cannot be agreed upon.

Refunds will not be issued for reasons of subjective taste or for errors in the information you provided.


Order Cancellations

Due to the front-loaded nature of our creative process, our ability to cancel an order and provide a refund depends on how far along we are in the creation process.

  • Within 24 Hours: If you cancel your order within 24 hours of placing it, you will receive a full refund, provided our artists have not yet started working on your project.
  • After 24 Hours / Work in Progress: If you wish to cancel after work has begun, a partial refund may be possible, depending on the amount of work completed. This will be determined at our discretion
  • After Completion: Once your custom song or video is complete, we cannot offer a refund for a cancellation request.

If you have any questions about our policy, please don't hesitate to contact us at info@creativeheartbeats.com. We are here to help and ensure your Creative Heartbeats experience is a memorable one.

Privacy Policy

Creativeheartbearts.com Privacy Notice

At creativeheartbeats.com (“we,” or “us”), we value the privacy of individuals who use our websites and related services (collectively, our “Services”). This Privacy Notice explains how we collect, use, and share the personal information of users of our Services (“users,” “you,” or “your”). By using our Services, you agree to the collection, use, disclosure, and processing of your information as described by this Privacy Notice.

Personal information is information that identifies or could be used to identify a specific person. Personal information does not include deidentified information (anonymized or pseudonymized) or aggregated information derived from personal information.

We may collect a variety of personal information and other information about you or your devices from various sources, as described below.


Information You Provide to Us

Registration Information. If you sign up for an account, register to use our Services, or sign up for emails or other updates, we may ask you for basic contact information, such as your name, email address, phone number, and/or mailing address. We may also collect certain demographic information when you register for our Services, including your age, gender, personal interests, income, and/or marital status.

Communications. If you contact us directly, we may collect additional information from you. For example, when you reach out to our customer support team, we may ask for your name, email address, mailing address, phone number, or other contact information so that we can verify your identity and communicate with you. We may also store the contents of any message or attachments that you send to us, as well as any information you submit through any of our forms or questionnaires.

Events. If you register for an event that we host, whether in-person or online, we may collect relevant information such as your name, address, title, company, phone number, or email address, as well as specific information relevant to the event for which you are registering.

User Content. We may allow you and other Users of our Services to share their own content with others. This may include posts, comments, reviews, or other User-generated content. Unless otherwise noted when creating such content, this information may be shared publicly through our Services.

Payment Information. If you make a purchase through our Services, we (or a third-party payment processor acting on our behalf) may collect your payment-related information, such as credit card or other financial information.

Job Applications. If you apply for a job with us, we may collect relevant information such as your name, phone number, email address, position, job history, education history, references, a cover letter, and other similar information.


Information We Collect Automatically When You Use Our Services

Device Information. We may collect information about the devices and software you use to access our Services, such as your IP address, web browser type, operating system version, device identifiers, and other similar information.

Usage Information. To help us understand how you use our Services and to help us improve them, we may collect data about your interactions with our Services. This includes, but is not limited to, information such as crash reports, session lengths and times, the specific pages and other content you view, and any searches you conduct on our site.

Cookies and Similar Technologies. We and our third-party partners may collect information using cookies, pixel tags, or similar technologies. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Services.


Information We Receive from Other Sources

We may receive information about you from other sources, including third parties that help us update, expand, and analyze our records, identify new customers, or detect or prevent fraud. What information we receive from third parties is governed by the privacy settings, policies, and/or procedures of the relevant organizations, and we encourage you to review them.


How We Use the Information We Collect

We may use the information we collect:

  • To provide, maintain, improve, and enhance our Services;
  • To understand and analyze how you use our Services and develop new products, services, features, and functionality;
  • To facilitate purchases of products or services that you order;
  • To host events;
  • To allow you to share content with other Users of our Services;
  • To evaluate and process applications for jobs with us;
  • To communicate with you, provide you with updates and other information relating to our Services, provide information that you request, respond to comments and questions, and otherwise provide User support;
  • For marketing and advertising purposes, including developing and providing promotional and advertising materials that may be relevant, valuable or otherwise of interest to you;
  • To detect and prevent fraud, and respond to trust and safety issues that may arise;
  • In connection with generative AI applications;
  • For compliance purposes, including enforcing our Terms of Use or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency; and
  • For other purposes for which we provide specific notice at the time the information is collected.



How We Share the Information We Collect

Service Providers. We may share any information we collect with service providers retained in connection with the provision of our Services. These companies are permitted to use this information to help us provide our Services to improve the services they provide us, and for other purposes disclosed in this Privacy Notice.

Our Affiliates and Representatives. We may share your information with our affiliates, subsidiaries, and representatives as needed to provide our Services.

Other Users. Content you post on our websites, including comments, may be displayed to other Users as appropriate.

Our Advertising and Analytics Partners. We work with our Service Providers and other analytics and/or advertising partners to collect and process certain analytics data regarding your use of our Services and to conduct advertising via cookies, as detailed below. Our Service Providers and other analytics and/or advertising partners may also collect information about your use of other websites, apps, and online resources. Parties that may process your information for advertising and analytics purposes include our Service Providers and may also include:

  • Google  - We may use Google’s services to collect and process analytics data about how our Users interact with our Services and to place ads that we think may interest Users and potential users.For more information, see Google’s Privacy & Terms page.
  • Meta - We may use Meta’s services to place ads that we think may interest our users and potential users across Meta’s various websites, such as Facebook and Instagram.For more information, see Meta’s Data Policy and Privacy Center.
  • LinkedIn - We may use LinkedIn’s services to place ads that we think may interest our users and potential users, as well as to advertise openings to potential employees.For more information, see LinkedIn’s Privacy Policy and Cookie Policy.
  • Microsoft - We may use Microsoft’s services to place ads that we think may interest our users and potential users.For more information, see Microsoft’s Advertising Policies.

Please note that our Service Providers and advertising and analytics partners may change from time to time. If you would like a current list of the specific parties we are working with to provide analytics and/or advertising services, contact us at info@creativeheartbeats.com. For details about your choices regarding how these partners use your information, see the Your Choices section below.

As Required by Law and Similar Disclosures. We may access, preserve, and disclose your information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others’ rights, property, or safety. In particular, we may disclose relevant information to the appropriate third parties if you post any illegal, threatening, or objectionable content on or through the Services.

Events. We may share your information with event partners or co-sponsors to facilitate the events for which you register.

Merger, Sale, or Other Asset Transfers. We may transfer your information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or in which we sell, liquidate, or transfer all or a portion of our assets. The use of your information following any of these events will be governed by the same general provisions of this Privacy Notice.

Consent. We may also disclose your information with your permission.

Your Choices

Our Communications. From time to time, you may receive marketing or other informational email messages from us. You can unsubscribe from our promotional and informational emails via the link provided in the emails. After opting out of receiving such messages from us, users may continue to receive administrative messages from us that are necessary to service User accounts.

Cookies. Most web browsers allow you to manage cookies through the browser settings. To find out more about cookies, you can visit www.aboutcookies.org or www.allaboutcookies.org.

Our Partners. You can learn more about Google’s privacy practices and your options for how they use your information on Google’s website. You can also install the Google Analytics Opt-out Browser Add-on. Meta, the parent company of Facebook, provides information about how it uses the information it collects through our Services in its Data Policy. You can also learn specifically about Facebook’s advertising practices on its website.

Some of our advertising partners may be members of the Network Advertising Initiative or the Digital Advertising Alliance. You can visit those organizations’ websites to learn about how you may opt out of receiving web-based personalized ads from their member companies. You can also access any settings offered by your mobile operating system to limit ad tracking. To inquire about your choices regarding our business partners generally, contact us at info@creativeheartbeats.com.

Third-Party Content

Our Services may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the content provided by, or the privacy practices of, these third parties. Please be aware that this Privacy Notice does not apply to your activities on these third-party services or any information you disclose to these third parties. We encourage you to read their privacy policies before providing any information to them.

Security

We make reasonable efforts to protect your information by using administrative, technological, and physical safeguards designed to improve the security of the information we maintain and protect it from accidental loss, unauthorized access or use, or any other inappropriate or unlawful processing. Because no information system can be 100% secure, we cannot guarantee the absolute security of your information.

Children’s Privacy

We do not knowingly collect, maintain, or use information from children under 13 years of age, and no part of our Services are directed toward children. If you learn that a child has provided us with information in violation of this Privacy Notice, then you may alert us at info@creativeheartbeats.com.

International Visitors

Our Services are hosted in the United States and intended for use by individuals located within the United States. If you choose to use the Services from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, please note that you are transferring your information outside of those regions to the United States for storage and processing. Also, we may transfer your data from the U.S. to other countries or regions in connection with operating the Services and storing or processing data. By using our Services, you consent to the transfer, storage, and processing of your information as described in this Privacy Notice.

Changes to this Privacy Notice

We will post any adjustments to the Privacy Notice on this page, and the revised version will be effective when it is posted. If we make material changes, we may notify you via a notice posted on our website or another method. We encourage you to read this Privacy Notice periodically to stay up to date about our privacy practices.

Contact Us

All feedback, comments, requests for technical support, and other communications relating to the Sites and our data collection and processing activities should be directed to: info@creativeheartbeats.com.

Last updated: September 28, 2025

CreativeHeartbeats.com

Pittsburgh PA

412-901-5770

Copyright © 2025 creativeheartbeats.com - All Rights Reserved.

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